Privacy Policy
DXB Repair - Privacy Policy
At DXB Repair, we provide professional home appliance repair services across Dubai, ensuring your household appliances operate efficiently and reliably. Our services cover refrigerators, washing machines, dishwashers, ovens, dryers, air conditioners, and other household appliances. Protecting your privacy is a top priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website, contact us by phone, WhatsApp, or email, request a quotation, or book any repair service. By using our services or website, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information to ensure that we can deliver our services efficiently, safely, and professionally. This information may include your name, phone number, email address, service address, appliance brand and model, a description of the issue, and payment information when applicable. We may also collect information regarding previous repair history, service requests, and warranty claims. Additionally, when you visit our website, we may collect technical information automatically, such as your IP address, browser type, operating system, pages visited, and time spent on the website. This information helps us understand user behavior, improve our services, and optimize our website experience. We want to emphasize that we collect only information necessary to provide you with the best possible service and do not share your personal data for unrelated purposes.
How We Use Your Information
We collect personal information to ensure that we can deliver our services efficiently, safely, and professionally. This information may include your name, phone number, email address, service address, appliance brand and model, a description of the issue, and payment information when applicable. We may also collect information regarding previous repair history, service requests, and warranty claims. Additionally, when you visit our website, we may collect technical information automatically, such as your IP address, browser type, operating system, pages visited, and time spent on the website. This information helps us understand user behavior, improve our services, and optimize our website experience. We want to emphasize that we collect only information necessary to provide you with the best possible service and do not share your personal data for unrelated purposes.
6 Months Service Warranty
DXB Repair takes pride in offering a 6 Months Service Warranty for selected repair services and replaced parts, ensuring our customers have peace of mind after any repair work. The warranty covers the same fault for which the appliance was repaired and includes issues related to workmanship and defective parts installed by DXB Repair. However, this warranty does not cover damage caused by misuse, accidents, unauthorized repairs, electrical fluctuations, or external environmental factors such as water leakage or fire. To make a warranty claim, customers are required to provide the original service receipt or invoice. All warranty claims are subject to inspection by our technicians to confirm that the fault falls under the terms of the warranty. This commitment demonstrates our dedication to quality and long-term customer satisfaction.
Data Protection & Security
We take data security very seriously and implement reasonable technical and administrative measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our team is trained to handle your information responsibly, and access to personal data is limited to authorized staff only. While we take all reasonable steps to safeguard your information, please note that no online method of transmission or storage is 100% secure. DXB Repair cannot guarantee absolute security but is committed to maintaining the highest standards possible to protect your privacy.
Cookies and Tracking Technologies
Our website may use cookies and other tracking technologies to enhance your browsing experience. Cookies allow us to understand website traffic, monitor advertising performance, and improve the usability of our site. Third-party tools such as Google Analytics and Google Ads tracking may collect information on user behavior to help us optimize services and marketing campaigns. You may choose to disable cookies in your browser settings; however, this may limit certain functionality of our website. We strive to provide transparency in the use of cookies and ensure that any data collected is used solely for enhancing service quality.
Your Rights and Choices
DXB Repair respects your rights regarding personal information. You have the right to request access to your data, request correction of inaccurate information, or request deletion of your personal information, subject to legal and business requirements. You may also choose to opt-out of receiving marketing communications at any time. To exercise any of these rights, you can contact our support team directly using the contact information below. We are committed to responding promptly and ensuring that your preferences are respected.
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Our DXB Experts are here to assist you with all your Home Appliance repair needs. Whether you have a specific question or need immediate service, we’re just a call away. Fill out the form or reach out to us directly for prompt and professional assistance.
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Our Location
Al Satwa, Dubai UAE
052 930 6840
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052 930 6840